On heavy and bulky items the charges can be quite high so please enquire via e-mail or telephone us for an exact cost to avoid mis-understandings.
Delivery times are based on current workloads, we try to dispatch in stock orders within 3 days of receipt, if your order is urgent please add a note in the order comments box. Occasionally we may run out of stock of an item or if it is built to order (power supply’s, mains leads etc) it could take slightly longer to dispatch.
Shipping charges start at £1.95 for small items like plugs and connectors, heavy items cost more and need to be sent insured delivery so please consider that when the cost appears in your basket.
Any questions about postage or delivery please tel. 01484 540561 or send us an e-mail
All items on the site (except those made to order) can be returned under the consumer contracts regulations within 30 days. Please contact us prior to returning so we can discuss your requirements. If the item has been specially ordered (not specially made) we reserve the right to charge a nominal re-stocking fee. We expect any goods returned to be in new condition complete with original packaging otherwise we reserve the right to refuse a refund. Items classed as “tailor made” cannot be returned under the regulations although Brook Audio may accept the return under certain circumstances.
Please note if you order goods from Brook Audio and live outside the EU you may have to pay import duty/taxes on your purchase. We have no control over this charge and we do not pre-pay the charges for you. We do not declare a lower value to avoid customs charges so PLEASE DO NOT ASK US TO DO THIS.
We get asked 100’s of times every week for tracking numbers, these are usually a waste of time as they only tell you that the goods are progressing through the carriers system. Usually for items sent overseas the country you live in will determine how quickly your goods arrive, as an example the Spanish postal service is very very slow, the Russian customs clearance can take weeks as well as Brazil.
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